ADF News

Because services are intangible, marketing messages for services achieve more than promote services. Communications make services more tangible, and offer prospects something firm to evaluate.

As a result, marketing communications for most services haul around a heavier load than communications for products. A bright red Porsche 911 convertible, for example, speaks loudly and beautifully for itself. Very few services shout for themselves at all.

We implicitly trust most products. We trust that our new tyres won’t blow out, our white sugar will taste sweet, and our aspirin will soothe our headaches without bad side effects. But we are far less trusting and certain about most services.

We worry that our solicitors and auto mechanics will work more than necessary, and charge more than is warranted. We worry that the latest weight loss service will fail, just like the two we have tried before. We worry that our remodelers will exceed their budget and complete the job weeks after they promised. We worry that the collection agency we hire for our service will badger our customers worth keeping and collect only a small part of our outstanding receivables.

So unlike communicating about products, communicating about services must make the service more tangible and real, and must soothe the worried prospect. It’s not like selling Porsche automobiles.

For more information about services marketing and making services more concrete, visit Rob Johnson’s Twitter page. Sponsored by Rob Johnson of http://seocairns.seovoodoo.com.au/